Capture every lead. Respond instantly. Convert consistently.
Espacios is a SaaS platform for WhatsApp, Instagram, and Email—built to run lead capture, qualification, routing, follow-up, and performance tracking. Strong specialization in Dubai real estate marketing.
Three pillars. One system.
Growth, Sales & Support Operations, and Intelligent Platforms combine to protect every inquiry and enforce conversion continuity.
Growth
Lead captureCampaign-to-chat funnels and structured nurturing across WhatsApp and email.
- Meta + Google lead gen support
- Click-to-WhatsApp funnels
- Broadcasts and drip sequences
- Email nurture and re-engagement
Sales & Support Operations
ExecutionCentralized inbox, routing, and follow-up structure for teams.
- Shared team inbox
- Assignment rules and routing
- Tags, notes, timelines
- Templates, reminders, SLAs
Intelligent Platforms
AutomationNo-code workflows, chatbots, and AI assistance for speed and clarity.
- Automation builder + workflow rules
- Chatbots and qualification flows
- AI first response + FAQ handling
- AI Copilot + AI Insights
Messaging capabilities
Run WhatsApp and Instagram operations from one place with structure and speed.
- WhatsApp automationTemplates, flows, auto-replies, and routing logic.
- Instagram automationStructured inbox and automation support for IG messaging.
- Broadcast messagingCampaign outreach and segmented announcements.
Commerce-ready flows
Keep conversations moving with catalog and transactional messaging where applicable.
- Catalog and commerce messagingShare listings, products, and structured info inside chat.
- NotificationsUpdates, reminders, confirmations, and follow-up prompts.
- Conversation continuityOne timeline per contact, visible to the team.
Lead capture and qualification
Bring leads from ads and landing sources into a structured qualification process.
- Ad-to-chat intakeClick-to-WhatsApp and campaign-to-chat flows.
- Auto-qualificationBudget, timeline, intent, property type, and routing tags.
- Routing rulesAssign by project, area, language, or agent availability.
Follow-up enforcement
Maintain consistent multi-touch follow-up without relying on memory.
- SequencesMulti-step WhatsApp and email nurturing.
- Reminders and SLAsInternal structure to keep response and follow-up on track.
- Agent visibilityClear ownership and progress per lead.
Email marketing
Nurture long-cycle leads and support launches with email sequences.
- Campaign sendsAnnouncements, project updates, and re-engagement.
- Automated sequencesDrip flows aligned to lead timeline and intent.
- Lead nurturingInvestor education, updates, and long-cycle follow-up.
WhatsApp + Email together
Use both channels as one coherent journey.
- Trigger-based messagingSequence starts from chat actions or form submits.
- Re-engagementBring quiet leads back into conversation.
- ConsistencyMaintain one message strategy across channels.
Operational reporting
Measure what matters for response and conversion.
- Response time trackingVisibility on speed by channel, agent, and time window.
- Campaign performanceBroadcast results and engagement metrics.
- Conversation summariesOperational clarity for managers and teams.
Insights layer (optional)
Use AI Insights to expand visibility and intelligence.
- Performance intelligenceAgent effectiveness and team-level patterns.
- Conversation intelligenceSentiment and operational indicators.
- Reporting cadenceWeekly optimization support aligned to metrics.
CRM and workflow connectivity
Keep lead data and conversation history synced to your stack.
- CRM integrationsHubSpot-style integrations and routing models.
- Sheets and webhooksExport, sync, and custom automation triggers.
- Custom workflowsTailored logic for real estate operations.
Implementation approach
A clean setup path that keeps the system stable while it scales.
- Discovery and mappingChannels, sources, team structure, and lead flow.
- Build and testQualification, routing, and follow-up sequences.
- Launch and optimizeLive deployment plus weekly improvements.
Designed for speed, intent, and conversion.
Handle off-plan and secondary inquiries, investor and end-user leads, launches, inventory broadcasts, and long-cycle nurturing.
Lead types
Coverage- Off-plan inquiries
- Secondary market leads
- Investor leads
- End-user leads
- Event and site-visit leads
Qualification fields
Clarity- Budget range
- Bedrooms and property type
- Preferred area (Marina, Downtown, JVC, Dubai Hills, etc.)
- Timeline (immediate, 30 days, 90 days)
- Purpose (investment or end-use)
- Payment preference (cash, mortgage, payment plan)
Team workflows
Execution- Instant lead assignment
- Agent follow-up enforcement
- Project-based routing
- Inventory and launch broadcasts
- Site visit scheduling flows
- Long-cycle nurturing sequences
Clear base. Modular add-ons.
Base platform fee applies to all accounts. Add-ons scale with team size, channels, and AI usage.
Includes platform access plus setup and maintenance layer.
- Platform access
- Initial setup and configuration
- System monitoring and oversight
- Core inbox and automation structure
For active lead generation, qualification flows, and team operations.
- Routing rules and lead handling
- Follow-up sequences and reminders
- Broadcast campaigns
- CRM + workflow connections (as needed)
For agencies, developers, and multi-channel operations with advanced workflows.
- Multiple channels and routing layers
- Real estate launch and inventory flows
- Advanced automations and integrations
- Reporting cadence and optimization
Messaging fees from WhatsApp/Meta apply at standard platform rates based on usage.
Choose what supports your workflow.
Add-ons are billed separately based on subscription, seats, channels, or usage.
| Add-on | Price | What it adds |
|---|---|---|
| AI Copilot | AED 47 / seat / month | Agent assistance, reply suggestions, internal productivity support. |
| AI Insights | AED 504 / month | Advanced analytics, conversation intelligence, performance and sentiment insights. |
| Extra Channel | AED 47 / channel / month | Additional WhatsApp number or additional Instagram inbox. |
| Rex AI | AED 1.50 / resolved conversation | Charged only when AI resolves a conversation without human takeover. |
| Additional bot / number | Custom | Extra bot instances and additional phone numbers based on requirements. |
| Custom workflows | Custom | Advanced logic, tailored automation paths, complex integrations. |
| Automations & extensions | Custom | Optional system extensions and platform enhancements for advanced operations. |
WhatsApp conversation and template messaging fees apply separately at standard platform rates.
A clean setup path that stays stable while scaling.
Six steps from discovery to live optimization.
1. Discovery
MapGoals, channels, lead sources, team structure, and routing needs.
2. Setup
ConnectWhatsApp/Instagram connection, inbox setup, roles, and access.
3. Build
FlowsQualification, routing, follow-up sequences, and automation rules.
4. Integrate
SyncCRM, sheets, and webhooks where required.
5. Launch
Go liveTesting, QA, and production rollout.
6. Optimize
WeeklyOngoing improvements driven by response and conversion metrics.
Measure response speed and conversion continuity.
A practical set of metrics that keeps teams aligned and improving.
Response time
SpeedTime-to-first-response and time-to-next-action by agent, channel, and period.
Lead progression
FlowLead-to-contact rate, contact-to-meeting rate, and follow-up completion rate.
Performance
ClarityAgent conversion rate, campaign performance, and cost per lead (if ads included).
Common questions, clear answers.
Client-safe and operationally accurate.
Send your channels and lead sources. We’ll map the system.
Share your team size, channels (WhatsApp/Instagram), lead sources (Meta/Google/landing pages), and CRM needs. We’ll propose a configuration aligned to your workflow and Dubai real estate requirements if applicable.
Quick request
Fill this locally (no submission in this demo). Replace with your form handler.